Help guide

How to Use the Support Page in Workelect

18 Apr 2026 - 1 min read - Workelect Team

What the Support page is for

The Support page gives administrators a direct route to the support team. It keeps the help request and the follow-up record together in one place.

Create Ticket Form Video

What this video shows

The Create Ticket form.

Your Tickets Table Video

What this video shows

The Your Tickets table.

Support Ticket Status And Reply Indicator Video

What this video shows

A ticket showing the status and new reply indicator.

Create a ticket with a clear subject line and enough detail for support to understand the issue quickly.
Submit the request and then review it from the ticket list on the same page.
Open the ticket when a reply arrives or when you want to add more information.
Continue the thread until the issue is resolved and the ticket status is complete.

Include a short clear subject and enough context in the message for the support team to reproduce or understand the issue.

The ticket list shows status and can highlight when a ticket has a new reply from an administrator.

No. The Support page is designed so ticket creation and follow-up happen inside the system.

18 Apr 2026 - 3 min read

Follow the full workflow from quote creation and customer approval to job delivery, invoicing, payments, and accounting sync.

Create new quotes, use templates, manage statuses, collect customer approval, take payments, and convert accepted work into jobs.

Run active work from one screen by updating job details, bookings, forms, expenses, stock, payments, and completion steps.