How to Use the Outbound Email Records Page in Workelect

The Outbound Email Records page is the audit trail for system-generated email traffic. It is especially useful when users need to confirm what was sent or troubleshoot delivery problems.

• Search email records by recipient, sender, subject, type, or reference.
• Review delivery status and failure reason details.
• Retry queued or failed emails when appropriate.
• Audit which system email was sent, when it was sent, and what record it related to.

1. Search for the email record using the subject, recipient, or related reference.
2. Review the status column and any failure reason before deciding what to do next.
3. Retry the email if it is queued or failed and the underlying issue has been resolved.
4. Refresh the table to confirm the updated delivery status.